Service Request Form

Please complete the fields and submit your form. Someone will be in touch with you as soon as possible. Include any photos or videos that may help with your request.

If you would like any help please call: 09 303 1839

Name

Phone Number

Address

Account Number

Branch

Product

Description of Product Fault

Date of Purchase

Original Invoice Number

Are there filters in the system and are isolation valves fitted?

Has a plumber already been to site to view the problem? If yes, has the customer been charged?

Upload Images or Video

I Agree that if this is not a warranty issue then there will be a minimum service fee charge of $90. Product warranty applies to manufacturing faults only: Excludes incorrect installation, misuse or normal wear and tear. Hansa tapware - 5 years from date of purchase. Hansa cartridges - 5 years from date of purchase. Electronics - 2 years from date of purchase. Hansa slider assemblies - 1 year and shower hoses - 2 years from date of purchase. VitrA toilet seats - 1 year and cistern mechanisms - 2 years from date of purchase.. All other products - 5 years from date of purchase.

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