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Warranties

We take pride in our product range and endeavor to source the best products available to ensure that you, our valued client, receive the best quality and exclusivity. When you purchase Franklins products, you can rest assured that you have the highest quality goods backed by a full warranty with total service and support. Compare our bathroomware and you will find that our products meet and surpass equivalent products available in the marketplace for quality, design, function, and affordability.

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Frequently Asked Questions on Warranties

Yes, proof of purchase is required before any claim of warranty can be considered.

Where no documentary evidence exists to support such proof, Franklins undertakes no responsibility to reimburse any repairs or exchange of products under warranty.

For most of our products, the warranty period is 5 years against any manufacturing defect excluding normal wear and tear.

For consumables, o-rings, slider controls, soap dishes and other perishables the warranty period is 1 year. Cartridges are 5 years. Shower hoses, kitchen hoses, hand sprays and electronics 2 years.

Common exclusions are:

Damage from daily wear and tear. Damage or any action by any party not authorised to perform warranty repair on the product. Damage caused by improper installation or improper connection to any system. Damage caused by refitting any replacement. Damage caused by accident, intentional or accidental misuse, abuse, neglect or improper maintenance. Damage caused by inappropriate use of suitable cleaning agents or material contrary to the manufactures stated instructions. Damage from use of parts not sold or  manufactured by the Supplier. Non authorised disassembly of any parts will void the warranty. Costs associated with the de-installation and re-installation of the product is not provided under this warranty.

You will need to refer to the individual product warranty sheets for more specific terms.

All local products have a warranty of 12 months against any manufacturing defaults excluding normal wear and tear.

For imported products the warranty period it is 5 years.

You will need to refer to the individual product warranty sheets for more specific terms as some of them could vary.

Yes this warranty is transferable as it applies to the product not the purchaser. However, proof of purchase will be required to verify the transfer of ownership.

The warranty period is 5 years against any manufacturing defaults excluding normal wear and tear.

You will need to refer to the individual product warranty sheets for more specific terms.

If no fault is found then a service fee plus GST will apply per call out.

No warranty or assurance is given or shall be implied that the goods are fit for any particular purpose. The customer acknowledges that it relies entirely on its own skill and judgement as to the fitness for purpose, application, design, suitability, use and installation of goods. The customer hereby waives any rights it may have at Common Law, by statute or otherwise howsoever, against Franklin’s in respect thereof.

Before making a claim, you need to make sure that you have a valid proof of purchase normally in the form of a receipt. Then contact the Branch and we will send an assessor to inspect your claim. In some cases this will incur a cost if no fault is found. Once we have reviewed the assessor’s report we will then advise you of the outcome.

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